Disciplined in Sophisticated Defense and Insurance Litigation

Carol Serrano

Practice Technology & Support Director Tampa
(813) 281-1900

Carol Serrano is the Practice Technology & Support Director and has been with the firm since 2001, where she started as a paralegal. Carol is responsible for spearheading the Litigation Support department. She has a vital role in educating staff, creating and implementing processes firm-wide to ensure an efficient and effective work place, and advising the firm on preferred methods of organizing its practices and matters. She provides the most cost-effective process and technology solutions, and then effectively manages the delivery and successful use of those solutions.

Embracing technology and taking on a vast leadership role, Carol’s responsibilities also include managing several groups at the Firm. Carol provides leadership, support and motivation for the training, records management, litigation support, and marketing departments.


  • St. John's University


Certified Litigation Support Professional, Document Technologies - LitWorks
Certified Litigation Support Manager, Document Technologies - LitWorks
Certified Litigation Support Project Manager, Document Technologies - LitWorks

Key Points